Shipping & Returns
MellosChourico.com uses UPS as its primary shipping provider. The standard shipping method depends on the package destination. We recommend a maximum of 2 Day service to ensure that products arrive to your destination within 48 hours. If your area of the country normally experiences hot weather, we strongly recommend you choose the 2nd or Next Day Air shipping option. Orders are shipped in an insulated box with sufficient cold packs.
Please arrange to have someone home on the delivery date. Whether or not UPS will leave an unattended package is at their discretion. We do not guarantee packages that are left unattended by UPS, as they may sit in high temperatures. Upon delivery, we receive notification from UPS on whether or not someone was available to sign for it. This will be the sole manner of determining whether or not someone was available.
Memorial Day through Labor Day
Due to the heat, we do not ship packages via UPS Ground if you are in a zone that requires 3 or more days to arrive. We recommend an upgrade to at least 2nd Day Air. We do not guarantee packages shipped with anything over 2 days of transit time. Orders placed before 10:00 A.M. (EST) Monday will be shipped that week if Monday is not a holiday. Orders received after this time may be held until the following week.
Most orders placed Monday - Wednesday before 10:00 A.M. (EST) will be processed that day. Orders received after 10:00 A.M. (EST) weekdays or anytime on Thursday - Sunday or holidays will be processed the following Monday (business day if Monday is a holiday). While most orders will be processed the same day, we reserve the right to process the following day/week when experiencing high order volumes or high heat. This may or may not affect the timing of your shipment. If you need your package by a certain date for an event or other reason, please include this information in the “Notes to us” section during checkout. When an item is out of stock, the entire package will be held until that item is available, and this may change your expected arrival date.
Order Shipping and Transit Times
Shipping date will depend on the transit time and delivery method you select. See our UPS Ground shipping map for estimated transit times. The maximum amount of time packages can be in transit is 2 days during the summer (5 days September - May). Because there are no Saturday/Sunday deliveries available, we do not ship packages that will be held up over a weekend. While we use UPS as our primary shipping provider, we reserve the right to use any shipping provider we think is necessary in order to provide you with a high quality and high speed delivery of your order.
Orders placed on Monday or Tuesday will normally ship the same week, as long as transit time is a maximum of 3-4 days. (If one or more items are out of stock, we will wait for all items and provide a full shipment at that time.)
Orders received Wednesday - Sunday will normally ship the following Monday (or next business day).
Some destinations may allow Saturday delivery for an extra charge. Please contact us with inquiries about Saturday delivery.
We cannot ship orders to P.O. Boxes or APO/FPO addresses. We apologize for the inconvenience.
Please arrange to have someone available to receive your order and refrigerate upon receipt. We are not responsible for delays in receipt should UPS, at its discretion, not leave your package unattended at your shipping address for security or any other reason.
Please note that we are not responsible for delays in shipment outside of our control (i.e. inclement weather, an incorrect shipping address, or if you are unavailable to accept your delivery).
If you have any questions or concerns please do not hesitate to contact us before you place your order. Thank You!
Please keep in mind that food items are not returnable. If you receive a damaged package, do not discard it. UPS may wish to see the package. Try to keep the package in a cooler or refrigerator until it is inspected or picked up. To report a damaged order you must call us within 24 hours of receipt at 508-673-2320.